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Information Technology Infrastructure Library (ITIL) Training with CONSAK

The Information Technology Infrastructure Library (ITIL) is a customizable framework for best practice delivery and support of IT Service Management. IT Service Management addresses the business value generated by IT and focuses on the people, processes and technology issues facing organizations.

Importance of ITIL framework

Organizations are increasingly dependent on IT to meet their business needs and goals. By adopting the ITIL Service Management practices, organizations can meet the increased requirements for high-quality IT service—reducing costs, improving return on investment (ROI), enhancing productivity and maintaining a consistent standard for service delivery.

As the adoption and maturity of ITIL continues to grow, its value to the business also grows quickly. Corporations desperately need technology managers and staff who have greater mastery of IT management disciplines.

Who can benefit

IT Project Manager, IT Service Manager, Business Analyst, Systems/Database Administrator, Developer / QA Process Manager/Specialist and any other stakeholder involved with IT services.

Course overview

This course provides the fundamentals of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL). It describes the key concepts, processes, functions and roles of the ITIL service lifecycle. The course prepares attendees for the necessary information to successfully complete the certification exam.

Course Benefits

The IT Infrastructure Library (ITIL) v3 is the current version of the most widely adopted best practice framework for IT management. Achieving the Foundation Certification represents clear demonstration that you can contribute to improving the maturity of an IT organization.

This course offers :

  1. Student Package (ITIL Acronyms and glossary, ITIL V3 Certificate Syllabus, ITIL V3 Qualifications Scheme, Exam guide and more…)
  2. Course Presentation
  3. Case Study
  4. Mock Exam (Questions and Answers)

There are no prerequisites for this course.


  • Those who want to achieve ITIL v3 Foundation Certification.
  • All IT Staff, consultants, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization, and business managers who interface regularly with IT.

Course Outline

Part 1: Introduction

  • Introduction to ITIL
  • Service Management as a Practice
  • The Service Lifecycle

Part 2: Service Strategy

  • Functions and Processes in Service Strategy
  • Financial Management
  • Service Portfolio Management (SPM)
  • Demand Management

Part 3: Service Design

  • Functions and Processes in Service Design
  • Service Catalogue Management
  • Service Level Management
  • Capacity and Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management

Part 4: Service Transition

  • Functions and Processes in Service Transition
  • Transition Planning and Support
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Service Validation and Testing, Evaluation
  • Knowledge Management

Part 5: Service Operation

  • Functions and Processes in Service Operation
  • Service Desk
  • Technical Management
  • Applications Management
  • IT Operations Management
  • Event and Incident Management
  • Request Fulfillment
  • Problem and Access Management

Part 6: Continuous Service Improvement

  • Functions and Processes in Service Operation
  • The 7 step improvement process

Part 7: Review and Mock Exam

Duration : 4 sessions of 3 hours each

Cost : $1000

This article first appeared HERE.

For more information, please contact Asad Kazim at 416.877.4526 or visit

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